Policies

Interpretation of tariffs

The prices shown are per apartment and day. VAT included 10%. mimar gestión hotelera preserves the rights to change prices / dates and service without prior notice. 

Data privacy 

Your personal data will be treated in accordance with the data protection law, and in no case will be transferred to third parties for any kind of commercial or other action. 

Cancellation policies

In order to regular retail prices:

When ordered to stay at normal retail prices, you can cancel your stay free of charge up to fifteen working days prior to arrival. Canceled stay less than fifteen working days before the arrival the company will charge you 30%of the stay price and if you cancel later than 24 hours before arrival date or in case of NO SHOW, the company will charge the cost of the first night ,if it exceeds the 30%. The minimum charge is 30% of the total price. 

Cancellation policies for direct discounted GROUP BOOKINGS and Long stays (31+ and 91+ nights):

25% of the total amount will be charged on reservation and held as cancellation fee. Another 25% will be charged 60 days before arrival and the remaining 15 days before arrival. Charged amount will be held as cancellation fee if cancelled. 

Note that tours with special promotional rates often have their own terms as Non refundable, in other words, the amount will not be refunded if canceled. 

Special requests 

Special requests will be taken into consideration and we always try to satisfy those wishes, but there is no guarantee or right to claim compensation if this is not fulfilled. 

WIFI and Sat TV

Acces to our wifi services and satellite TV is permitted on a temporary basis and we reserve the right to withdraw or amend the wifi services and satellite tv withouut notice including suspending acces for manteinance for any reason.

The company will not make any refunds for trouble with free of charge services such as internet and TV channels. 

Animals: 

We understand that your pet is also part of your family and that is why we welcome it to all of our complexes. But, in consideration for allergy sufferers, we have to charge an additional cost of 60 euros in the villa and houses in Altea.

Deposit Mimar villa altea and mimar urban altea sol, remedi, exclusive 

On arrival to accommodation the guest must give an authorization to the company to a bond amount 500 € for each unit at mimar urban altea and 1000 € for mimar villa altea for which will be refunded in full on departure, unless there is any kind of damage. 

Schedules 

The check-in at mimar villa altea and mimar urban altea sol, remedi, solexclusive is from 16:00. The departure is at 11:00 AM. 

The houses are disinfected using an OZONE machine and the maximum time is needed for the preparation.

Maximum number of occupants 

If the number of people staying is higher than that established in the reservation, the immediate expulsion will occur without the right to reimbursement of the amount of the reservation. 

To cancel your stay please contact info@mimarspain.com and provide your reservation number.

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